Contact

The way to reach the people who build Voom is the Feedback form inside the app. Every message goes straight to the team, with the page you were on, and we reply by email to the address on your account.

How to send us a message

1. Sign in to Voom. If you do not have an account yet, create a free one; no card is needed.
2. Open Feedback at the bottom of the sidebar. On a phone, open the menu first.
3. Choose what your message is about, write it and send it.

What to choose

• An idea: something that would make Voom better for you.
• A problem: something that did not work. Tell us what happened and what you expected; the page you are on is sent with it.
• A question: anything about Voom, your videos, your account or your data.
• Something I like: what works well for you, so we keep it.
• Billing or a refund: asking for a refund, or a question about a charge. To cancel a plan, use Cancel plan in Settings. Our refund and cancellation policy explains when a payment is refunded, and this link opens the form with it chosen.

Your data

To get a copy of your personal data, correct it, delete it or close your account, send a question from the same form. Our privacy policy explains your rights.

Payments

Payments for Voom plans are processed by Dodo Payments, our Merchant of Record, which sends a receipt for every payment. For any question about a charge, write to us first from the form: we can see your plan and settle most billing questions directly.